It was ok. When I made the appointment I did let them know about my disability and I couldn’t sit for long periods of time. I was on time for my 9:15 appointment and it took about 2hrs for them to complete a basic oil change. Which was very painful for me.
Crystal, thank you so much for your high rating. It's disappointing to hear your experience was not as enjoyable as you had hoped. Normally, an oil change takes around an hour and 15 minutes. We sincerely apologize that it took longer than expected and appreciate your patience. For your next visit, please keep in mind that we offer a shuttle service and have courtesy loaner vehicles, so that you can skip the wait. Thanks again Crystal, happy holidays!
James, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Keyser Cadillac. We sincerely value your business and look forward to your next visit! Happy holidays!
Everyone was professional from my first step in the door. I was welcomed like I was a family member coming into their home. My car was serviced quickly and the experience with staff was a positive one.
The only problem I have is with the service guys they seem to have different answers than the main desk does especially when it's about recalls, which I never receive. The heated seats went out and the service guy said they burnout after a couple of years, when I was checking out at the main desk they said there was a recall on them. I have virtually no floor heat and they say it's normal I doubt that seriously. I guess I'll have to call Cadillac and find out if it really is correct. Also they say the suspension has changed with my car which is a 2016 and now it's improved. Cadillacs are known for the suspension why should it be different? The ride in my car is not what it's supposed to be. Our family has owned many Cadillacs and my mother's old Cadillac which is a 98 has a smoother ride then mine.
Lynne, we sincerely apologize for any confusion. There was an open recall for Cadillac sedans to disable the heated seat function during remote start, however, it does not apply to your 2016 SRX. Again, we are sorry for any confusion but are glad we were able to remedy the issue for you. We appreciate your business very much. Thank you for being our customer and happy holidays!
Gary, we appreciate your feedback and kind words! Your satisfaction is important to us, so we want to sincerely thank you for choosing Keyser Cadillac and we hope to see you again soon! Happy holidays!
I had a gift certificate that I forgot to redeem it was Saturday called Monday to have it applied and they wouldn't . It's the holidays and they should offer any discounts to repeat customers always makes you feel appreciated as a return customer.
Monica, thank you for making us aware of your experience with our service department.
We are grateful to have loyal customers such as you, that is why we wanted to share the gift certificates as our way of saying "Thank You" for your business.
Our employees have been informed that, if a customer requests to use a coupon or gift certificate after the sale, to have a manager assist for the best possible outcome. Please accept our sincere apologies for the misunderstanding.
In the spirit of the Holidays we will reimburse you for the gift certificate and would like to offer you an additional $50.00 oil change certificate.
Happy Holidays from the team at Keyser Cadillac.
Mary, we're so happy to have provided you with a positive experience. In the future, please let us know if there is anything we can do to enhance your experience and really 'wow' you. Thank you for your business and feedback; happy holidays!
Stephanie, thank you for this feedback. We apologize that your oil change took longer than expected, and appreciate your patience while waiting for your vehicle to be serviced. Please keep in mind, while changing the oil we are also; checking tire pressures, testing the battery, checking the alignment- followed by a complimentary vehicle wash. We appreciate your business and hope to see you again! Thanks again and happy holidays!
Denise, thank you for your kind review; we are happy to pass along your comments to the team here at Keyser Cadillac! We sincerely value your business and look forward to your next visit! Happy Holidays!
Philip, thank you for this feedback. We apologize for not initially inquiring about if you had extended warranty coverage. We're glad we we're able to quickly resolve this once it was brought to our attention. We appreciate your business and have entered your extended warranty policy in our system so that this will not happen in the future. Thank you again; happy holidays!