Mark, we sincerely appreciate your feedback. Thanks for highlighting a member of our team who helped make this such a great experience. We look forward to your next visit and hope you have a great day!
Thank you, Steven! Our staff is committed to providing each of our clients with the best automotive experience and are glad to hear this was true for you. We sincerely value your business and look forward to your next visit.
Congratulations on your new XTS, Beverly! Thank you for letting us know how we did, we're happy to hear of your positive experience with Bradley. Please keep in mind, if you'd like more time going over your Cadillac's features that we do offer a courtesy follow-up delivery with our tech expert, Jaime. We look forward to providing you with the same great service during your first maintenance visit. Wishing you many safe and happy miles in your new Cadillac XTS!
Clinton, thank you for your feedback. During your visit our technician scanned for codes but found none stored, when he road tested the vehicle he was unable to duplicate the concern. If you experience the vibration/hesitation again please bring it to us so we may road test with you while the concern is happening. We sincerely appreciate your business and look forward to resolving your concern.
I was told that I was going to receive a call from the dealership to have my door fixed and it took a very long time I had two calls back repeatedly to get this done and so at this point that was quite disappointing
Clyde, thank you for your feedback. It is disappointing to hear that your most recent experience did not meet your expectations. We sincerely value you as our customer and discounted the price of your repair for the inconvenience. In the future if you have any communication issues, please ask to speak to any of our management team directly. We sincerely value your business and look forward to providing you with the service you've come to expect from us during your next visit. Thanks again.
In for scheduled oil change. I was aware that all four tires needed air when I brought it in. Tire air pressure was not changed when I picked the car up. Makes me unsure if the other items that are normally checked and corrected were looked at. Last time the oil was changed the oil filter was crushed and it leaked oil significantly. I'm losing faith in this dealership's service department. I love my CTS VSport, but may look to another brand for my next car.
Always honest. We took the car in when it had 30% of oil. Although a dealership in Brandon Fl told us to come in at 30% Keyser told us to come back at 20 so as to avoid any GM charges. But still washed our car for the inconvenience
Always a pleasure. Dropped the vehicle off Friday night after hours for a factory recall issue. The car was ready early the next morning and I picked it up at my convenience during the day. They even offered me a loaner vehicle!! (Which I didn't need as I have a 76 Eldorado convertible to fall back on!) I can never say enough about the Keyser Cadillac Service Department.
Michael, thank you for your feedback and congratulations on your new Cadillac! We're happy to hear you enjoyed your purchase experience with Brad. Please keep in mind that we offer a courtesy follow-up delivery, just in case you'd like more time going over all the features your XT6 has to offer. Thank you again for choosing Keyser Cadillac; we look forward to providing you with the same great experience when it comes time for your first maintenance visit. Take Care!
Deborah, thank you for sharing your experience and congratulations on your new Cadillac! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service when it comes time for routine maintenance. Also, please keep in mind that we offer a courtesy follow-up delivery, just in case you'd like more time learning all the features your XT5 offers. Thank you for choosing Keyser Cadillac; happy motoring!