We returned from driving back from Florida and noted that our Escalade's oil life had reached zero. The next day, I called Kevin Taggart, our service adviser at Keyser Cadillac, who said to bring the vehicle right over and they would find a way to fit it in. The vehicle was ready for pick up a few hours later and he was even able to perform a tire rotation. When I returned to pick it up, it was parked in front of the dealership washed and ready to go. Just outstanding service!!
Dr. Graff, thank you for letting us know how we did. We're thrilled to hear Kevin was able to get everything taken care of for you. We sincerely appreciate your loyalty and as always we look forward to seeing you next time. Take care and thanks again!
From delivery to pick-up, the service department was marvelous. No hassle, waiting and prompt repair. I couldn't have been treated anywhere better than you. Thank you. as it was very stressful at a time when my life was full of anxiety.
Mary, thank you for your kind words and this wonderful review. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Keyser Cadillac. We sincerely value your business and look forward to your next visit.